Last updated: July 23, 2026
Your trust matters to us. This policy explains, in plain terms, what we collect when you use SkaffaldOS, why we collect it, and the control you have over it.
SkaffaldOS ("SkaffaldOS," "we," "us," or "our") provides an all-in-one back-office platform for trades and field-service businesses, including a website builder, the Find a Pro marketplace, lead and client management, estimates and invoicing, payments, scheduling, dispatch, fleet, inventory, and related tools (the "Service"). We are based in Oregon, United States.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to the SkaffaldOS websites and application. It does not cover the independent businesses that use SkaffaldOS to run their own operations; those businesses are responsible for their own privacy practices toward their customers.
We collect the following categories of information:
We study how the Service is used so we can improve it, and we may also share or sell aggregated and de-identified data to third parties. This data is stripped of identifiers so that it cannot reasonably be used to identify you or any individual — we look at how features are used, not who is using them. We never sell or expose personal information such as names, contact details, or addresses.
Your account information and Customer Data are handled separately, under the terms described elsewhere in this policy, and are only ever used to provide, secure, support, improve, and bill for the Service — never sold in a form that identifies you.
We do not sell or share your personal information — such as names, contact details, or addresses. We may share or sell aggregated and de-identified data that cannot identify you or any individual, as described above. Otherwise, we share information only in the following ways:
We retain account information and Customer Data for as long as your account is active and as needed to provide the Service. After account closure, we retain data for a limited period to allow for reactivation and to meet legal, tax, and security obligations, after which it is deleted or de-identified. De-identified analytics data may be retained to support ongoing product research.
You can export your Customer Data from the Service at any time. You may also request deletion of your account and associated data by contacting us. We will honor deletion requests except where we are required or permitted by law to retain certain information.
We use technical and organizational measures designed to protect information, including encryption in transit, access controls, and reputable infrastructure providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to promptly address issues if they arise.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to opt out of the sale or sharing of your personal information, and to not be discriminated against for exercising these rights. Residents of California have these rights under the CCPA and CPRA.
Although we only ever sell or share aggregated, de-identified data — never personal information — you may still tell us not to sell or share any information about you by emailing privacy@skaffaldos.com with the subject “Do Not Sell or Share My Personal Information,” and we will honor your request.
To exercise any of these rights, email us at privacy@skaffaldos.com and we will respond as required by law. If we process Customer Data on behalf of a business using the Service, we will refer requests from that business’s end customers to the business as the party responsible for that data.
When you use SkaffaldOS to manage information about your own leads, clients, and employees, you are the party responsible (the controller) for that information, and we act as your processor. You are responsible for having an appropriate legal basis and privacy notice for the information you collect and store in the Service.
The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 18.
SkaffaldOS is operated from the United States. If you access the Service from outside the United States, your information will be processed in the United States, where privacy laws may differ from those in your country.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.
If you have questions about this Privacy Policy or your information, contact us at privacy@skaffaldos.com.